Refund Policy – Youngln

At Youngln, we want you to be completely satisfied with your purchase of our fitness apparel. This Refund Policy outlines the terms and conditions under which refunds will be processed, ensuring a transparent and straightforward experience for our customers.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Timeframe: The request for a refund must be made within 60 days from the date you receive your order. Beyond this period, we are unable to process refunds.
  • Product Condition: The item(s) being returned must be in their original, unused condition with all tags, labels, and packaging intact. This includes avoiding any signs of wear, washing, damage, or alteration. Products that do not meet these criteria will not be eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email, receipt, or order number, when requesting a refund.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at [email protected] with the subject line “Refund Request”. Include your order number, the name of the product(s) you wish to return, and a brief explanation of why you are requesting a refund.
  2. Receive Return Instructions: Our team will respond to your request within 1-2 business days, providing you with detailed return instructions. This will include the address where the item(s) should be shipped and any additional requirements specific to your return.
  3. Ship the Item(s) Back: You are responsible for arranging and covering the cost of return shipping, unless the refund is due to a defect in the product or an error on our part (e.g., receiving the wrong item or a damaged product). We recommend using a trackable shipping method to ensure the item(s) reach us safely, as we are not liable for items lost or damaged during return shipping.

Refund Processing

Once we receive and inspect the returned item(s) and confirm they meet the eligibility criteria, we will proceed with processing your refund as follows:

  • Refund Currency: All refunds will be issued in USD (United States Dollars), the same currency used for the original purchase.
  • Refund Method: Refunds will be credited back to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment processors. Please note that we cannot issue refunds to alternative payment methods.
  • Processing Time: After approval, the refund processing time typically takes 5-10 business days. The exact timeframe may vary depending on your bank or payment processor, as they have their own internal procedures for handling refunds. We cannot be held responsible for delays caused by these external entities.

Exceptions and Special Cases

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect (e.g., wrong size, color, or style), please contact us immediately at [email protected]. We will arrange for a replacement to be sent to you at no additional cost, or process a full refund including return shipping fees, depending on your preference. You may be asked to provide photos of the defective or damaged item to assist with our investigation.
  • Partial Refunds: In some cases, such as when only a portion of an order is returned, a partial refund will be processed for the returned item(s), minus any applicable shipping costs (unless the return is due to our error).
  • Non-Refundable Items: For hygiene reasons, certain items such as face masks or undergarments (where applicable) may be non-refundable unless they are defective or damaged upon receipt. This will be clearly indicated on the product page at the time of purchase.

Checking Refund Status

If you would like to check the status of your refund, please contact our customer service team at [email protected] with your order number. We will provide you with an update on the progress of your refund processing.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about our refund procedures.

If you have any questions or need further assistance regarding refunds, please do not hesitate to contact us at [email protected].

Last Updated: 2025.07.11